We are thrilled to announce that we will finally be opening the website at SolsticeScents.com tomorrow at 6 p.m. EST! It has been a great deal of work to build this website to be user-friendly with comprehensive listings, categories, search functions, sections, FAQ, Terms and Conditions and more. We have tried to foresee popular questions or functionality concerns and have been consistently tweaking things to make the shopping experience and checkout smooth and stress-free.
The site is not loaded with flash or bells and whistles. This is an intentional design to make shopping a breeze and functionality was our #1 priority when it came to building our own site. There were things we could not implement on ETSY that we were able to do here and we are very pleased with the results. That being said, there is a GREAT DEAL of customization and a lot of work on the aesthetics as well, so while it is not over the top in that regard, I think you'll easily be able to see the amount of attention that we did place on the look of our site, as well as the functionality. I think this site absolutely conveys our brand and I could not be more pleased with how it turned out.
Here are some basic things about our site (mostly copied from FAQ, terms and conditions, etc.) to get you started so that you know what to expect:
This site is best viewed using Firefox 3.x and Internet Explorer 7 with a screen resolution of 1024 x 768.
To download Firefox please click here: http://www.mozilla.com/en-US/ Internet Explorer 6 or earlier If you are having trouble adding items to your cart or are experiencing issues with your cookie settings please do the following:
- Select Tools -> Internet Options.
- Open the "Privacy" tab.
- In the "Settings" area.
- Adjust the slider bar to a lower setting to enable cookies.
- you can enable cookies on a per-site basis. To enable cookies on a per-site basis, click "Sites" button, enter website url and select if you want to Allow or Block cookies from this site.
PAYMENT OPTIONS: Our preferred method of payment is PayPal. We also accept Visa, MasterCard, Discover & American Express. 
We upgraded our cart to provide you with one page checkout when shopping with a credit card. If you choose paypal, you will be redirected only to sign in to paypal and you can checkout very quickly that way as well.
TONS OF SHIPPING INFORMATION
USPS PRIORITY FLAT RATE - BY WEIGHT ~ This option will be displayed if your order weights over certain price thresholds. Select this option if the rate is cheaper than the provided USPS.COM rate.
USPS PRIORITY FLAT RATE- BY QUANTITY ~ This option will be displayed if your order contains 5 or more items. Select this option if the rate is cheaper than the provided USPS.COM rate.
Our custom shipping methods were created to ship orders that weigh 1.1lbs or more to the west coast or orders that have a quantity of 5 or more items.
USPS PRIORITY is a live quote directly from USPS.COM and will be displayed underneath the custom shipping options next to the USPS icon.
CONCERNING INTERNATIONAL SHIPPING QUOTES:
USPS PRIORITY INTERNATIONAL FLAT RATE - BY WEIGHT only takes effect for Canada, New Zealand and The Netherlands when the order weighs over 4 lbs., otherwise the order will ship USPS First-Class International unless you select the USPS Priority option. USPS First-Class International is NOT trackable or insurable and generally arrives to Canada within 6 to 12 days and to other countries within 9 days to one month (most often within 9 to 14 days). We are not responsible for First Class packages once they ship. Please select USPS Priority if you would like the option to track your order and/or insure your order. Please contact us at customerservice@solsticescents.com if you would like to purchase insurance and we will invoice you separately. Insurance is generally very affordable and is recommended on International orders.
If you do not live in Canada, New Zealand or The Netherlands and your order is eligible for USPS PRIORITY INTERNATIONAL FLAT RATE - BY WEIGHT shipping as a more cost effective alternative to the USPS Priority quote provided at checkout, you may checkout and we will refund you the full difference and ship using that method.
Due to the size of our assembled gift sets, the only way these can ship is in a USPS PRIORITY INTERNATIONAL MEDIUM FLAT RATE box. You may find it more economical to purchase the items in the gift set separately, and therefore unassembled, as the shipping cost will be significantly less. Sometimes our gift sets contain plant matter that cannot be shipped internationally and therefore will not be included in the packaging.
GENERAL SHIPPING INFORMATION (NOT DESTINATION SPECIFIC):
Please verify your shipping address with PayPal is accurate prior to submitting your order. Solstice Scents ships via USPS Mondays, Wednesdays and Fridays only. Please allow up to 7 days for your order to ship (excluding holidays and Sundays).
Products are carefully packaged to ensure they arrive safely and undamaged. Solstice Scents is not responsible for packages damaged in transit, lost or stolen packages. Currently, we cannot offer additional insurance during checkout. If you are interested in purchasing insurance or have a special shipping arrangement not covered at the checkout page please contact us at customerservice@solsticescents.com and we will arrange something for you. Buyer is responsible for contacting USPS to recover losses incurred due to a lost, damaged or stolen insured item.
Solstice Scents issues refunds for shipping overcharges of $1.50 or more to you within 72 hours from when your order has shipped. Make sure your account is set up to receive refunds.
While we cannot guarantee it, we make every effort to combine your orders should you place more than one in the course of 24 hours. If you have any trouble checking out or have any questions please contact us at customerservice@solsticescents.com
REWARDS POINTS PROGRAM: We are offering a rewards points program. Each dollar you spend equals one point. 200 points earns you a $20.00 gift card you can use on any items in the store. There is information about how to use the points system on the FAQ page.
FREE SAMPLES: You will be able to select a free perfume sample at checkout from the dropdown menu at the one page checkout screen. There is a reminder at the top of the page for you to do so. :) If you do not choose one, one will be chosen for you.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?: No. You may place an order without having an account and checkout via Paypal or by using your credit card. If you create a Solstice Scents account, you will be able to checkout faster on future purchases as your contact and shipping info will already be saved in the system and you will be able to create product wishlists. Account holders also benefit by earning one point for each dollar spent on the site. After accumulating 200 points, customers receive a code for a $20.00 Solstice Scents gift card which can be used for any products on the site.
STAY TUNED FOR A FORTHCOMING POST ON THE SPRING 2011 COLLECTION OFFERINGS!
We upgraded our cart to provide you with one page checkout when shopping with a credit card. If you choose paypal, you will be redirected only to sign in to paypal and you can checkout very quickly that way as well.PROMOTIONS:
- All orders shipped to an APO ADDRESS receive a 10% discount off your entire order. Please use the APODISCOUNT code at checkout.
- Free domestic shipping on orders $125.00 or more. No coupon code required.
TONS OF SHIPPING INFORMATION
QUESTIONS ABOUT THE SHOPPING CART:
In order to use our shopping cart you must set your browser to allow cookies. If you are having problems with items disappearing from your cart or are experiencing unexpected results while trying to checkout, view cart or apply promo codes, check the security settings of your browser. You can create an exception for Solsticescents.com in your security settings.
Solsticescents.com was created by, tested and is best viewed using Mozilla Firefox. We highly recommend you download the latest version here.
In order to use our shopping cart you must set your browser to allow cookies. If you are having problems with items disappearing from your cart or are experiencing unexpected results while trying to checkout, view cart or apply promo codes, check the security settings of your browser. You can create an exception for Solsticescents.com in your security settings.
Solsticescents.com was created by, tested and is best viewed using Mozilla Firefox. We highly recommend you download the latest version here.
CONCERNING DOMESTIC SHIPPING QUOTES:
We offer free domestic shipping on orders $125.00 or more.
All domestic orders are accompanied by a tracking number you may use to track your package's progress at USPS.com. Packages with a total weight of 13 ounces or less are eligible for First-Class shipping with an estimated time of arrival of 3 to 5 days from when your order has shipped. All packages over 13 ounces must ship via Priority or flat rate options per USPS guidelines and typically arrive in 2-3 days from when your order has shipped.
Depending on the size of your order (weight or quantity) you will see additional shipping methods displayed above the USPS.COM rate at checkout. These custom shipping methods were created to offer you the use of the USPS Flat Rate shipping prices. Below are the custom shipping methods you will see if applicable.We offer free domestic shipping on orders $125.00 or more.
All domestic orders are accompanied by a tracking number you may use to track your package's progress at USPS.com. Packages with a total weight of 13 ounces or less are eligible for First-Class shipping with an estimated time of arrival of 3 to 5 days from when your order has shipped. All packages over 13 ounces must ship via Priority or flat rate options per USPS guidelines and typically arrive in 2-3 days from when your order has shipped.
USPS PRIORITY FLAT RATE - BY WEIGHT ~ This option will be displayed if your order weights over certain price thresholds. Select this option if the rate is cheaper than the provided USPS.COM rate.
USPS PRIORITY FLAT RATE- BY QUANTITY ~ This option will be displayed if your order contains 5 or more items. Select this option if the rate is cheaper than the provided USPS.COM rate.
Our custom shipping methods were created to ship orders that weigh 1.1lbs or more to the west coast or orders that have a quantity of 5 or more items.
USPS PRIORITY is a live quote directly from USPS.COM and will be displayed underneath the custom shipping options next to the USPS icon.
CONCERNING INTERNATIONAL SHIPPING QUOTES:
USPS PRIORITY INTERNATIONAL FLAT RATE - BY WEIGHT only takes effect for Canada, New Zealand and The Netherlands when the order weighs over 4 lbs., otherwise the order will ship USPS First-Class International unless you select the USPS Priority option. USPS First-Class International is NOT trackable or insurable and generally arrives to Canada within 6 to 12 days and to other countries within 9 days to one month (most often within 9 to 14 days). We are not responsible for First Class packages once they ship. Please select USPS Priority if you would like the option to track your order and/or insure your order. Please contact us at customerservice@solsticescents.com if you would like to purchase insurance and we will invoice you separately. Insurance is generally very affordable and is recommended on International orders.
If you do not live in Canada, New Zealand or The Netherlands and your order is eligible for USPS PRIORITY INTERNATIONAL FLAT RATE - BY WEIGHT shipping as a more cost effective alternative to the USPS Priority quote provided at checkout, you may checkout and we will refund you the full difference and ship using that method.
Due to the size of our assembled gift sets, the only way these can ship is in a USPS PRIORITY INTERNATIONAL MEDIUM FLAT RATE box. You may find it more economical to purchase the items in the gift set separately, and therefore unassembled, as the shipping cost will be significantly less. Sometimes our gift sets contain plant matter that cannot be shipped internationally and therefore will not be included in the packaging.
GENERAL SHIPPING INFORMATION (NOT DESTINATION SPECIFIC):
Please verify your shipping address with PayPal is accurate prior to submitting your order. Solstice Scents ships via USPS Mondays, Wednesdays and Fridays only. Please allow up to 7 days for your order to ship (excluding holidays and Sundays).
Products are carefully packaged to ensure they arrive safely and undamaged. Solstice Scents is not responsible for packages damaged in transit, lost or stolen packages. Currently, we cannot offer additional insurance during checkout. If you are interested in purchasing insurance or have a special shipping arrangement not covered at the checkout page please contact us at customerservice@solsticescents.com and we will arrange something for you. Buyer is responsible for contacting USPS to recover losses incurred due to a lost, damaged or stolen insured item.
Solstice Scents issues refunds for shipping overcharges of $1.50 or more to you within 72 hours from when your order has shipped. Make sure your account is set up to receive refunds.
While we cannot guarantee it, we make every effort to combine your orders should you place more than one in the course of 24 hours. If you have any trouble checking out or have any questions please contact us at customerservice@solsticescents.com
REWARDS POINTS PROGRAM: We are offering a rewards points program. Each dollar you spend equals one point. 200 points earns you a $20.00 gift card you can use on any items in the store. There is information about how to use the points system on the FAQ page.
FREE SAMPLES: You will be able to select a free perfume sample at checkout from the dropdown menu at the one page checkout screen. There is a reminder at the top of the page for you to do so. :) If you do not choose one, one will be chosen for you.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?: No. You may place an order without having an account and checkout via Paypal or by using your credit card. If you create a Solstice Scents account, you will be able to checkout faster on future purchases as your contact and shipping info will already be saved in the system and you will be able to create product wishlists. Account holders also benefit by earning one point for each dollar spent on the site. After accumulating 200 points, customers receive a code for a $20.00 Solstice Scents gift card which can be used for any products on the site.
STAY TUNED FOR A FORTHCOMING POST ON THE SPRING 2011 COLLECTION OFFERINGS!
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